Our solutions are designed to be easy to install and operate, so it is a point of pride for us that over 90% of our customers do not require consulting services to install either our EMX Energy Portal software or our monitoring hardware. However, when you do need help, we have the expertise to get the work done right and on schedule.
Whether you need us to create a new system interface, a particularly challenging report, or a customized meter, we will work with you to clearly specify requirements and build exactly what you need.
Sometimes being able to do the work still doesn’t afford you the necessary time. We can help get things up and running while minimizing the demands on your staff. And we will transfer the skills you need to be self-sufficient in managing and growing the system after installation is done.
Every Packet Power implementation includes the webbased training needed to make key users familiar with the capabilities of our products. If you require additional or more highly customized training, we can arrange for whatever you need.
Our online support resources include manuals, specification sheets, and instructional videos.
